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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Justin Kersnick

June 29, 2026

5  out of  5
rating by Justin Kersnick
"Great group to work with, easy going, great rates and not pushy! Thanks Aaron and the team!"
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mary webber

June 11, 2026

5  out of  5
rating by mary webber
"Heather was able to handle all of my requests today. She was a joy to talk to and very helpful. Thank you Heather!"
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Robert Alexander

June 9, 2026

5  out of  5
rating by Robert Alexander
"Heather did a great job. She listened to my needs and helped guide me to a policy that fit. Thanks again."
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Guy Fuller

May 28, 2026

5  out of  5
rating by Guy Fuller
"I have been with State Farm for over 30 years. I don’t even consider changing because of people like Aaron and Heather, who are always so helpful and personable. I have had several deer hit claims that get taken care of promptly. I recommend them to my family and friends."
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David Lasch

May 27, 2026

5  out of  5
rating by David Lasch
"The meeting with Heather was very helpful and nice 👍"
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Chaos Coordinator

May 18, 2026

5  out of  5
rating by Chaos Coordinator
"Cerine is knowledgeable and kind. She listened to what I needed and could afford! Thank you"
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Seneca Irwin

May 6, 2026

5  out of  5
rating by Seneca Irwin
"Heather was super helpful with switching my auto insurance back to State Farm. She made the process quick and easy!"
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Betty Miller

May 1, 2026

5  out of  5
rating by Betty Miller
"I have my Car Insurance through State Farm, very happy with that ! Just had a review with Heather, she was great and went over my policy !"
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Mary Sellen

April 24, 2026

4  out of  5
rating by Mary Sellen
"Very good at answering my questions hanna"
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Tasha Farley

April 22, 2026

5  out of  5
rating by Tasha Farley
"Heather was VERY helpful with adding a vehicle to my policy. She was so patient and polite. I appreciate her professionalism and her ability to help in every way."
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Amanda Partridge

April 22, 2026

5  out of  5
rating by Amanda Partridge
"Heather was very helpful and ensured my insurance needs were met."
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Mason Heller

April 9, 2026

5  out of  5
rating by Mason Heller
"Kevin from State Farm was incredibly helpful in finding me lower rates while actually improving my coverage for both my auto and homeowners insurance. He took the time to explain my options clearly and made sure I understood exactly what I was getting. The whole process was smooth, and I never felt pressured—just well taken care of. Highly recommend working with him if you’re looking to save money without sacrificing protection."
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Mark Fischer

April 6, 2026

5  out of  5
rating by Mark Fischer
"Hannah was wonderful in getting my quotes and setting up my new policies!"
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Beth Hockran

March 31, 2026

5  out of  5
rating by Beth Hockran
"Absolutely the best customer service i have ever experienced. Cerine was so wonderful and personable."
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Christine Alexander

March 31, 2026

5  out of  5
rating by Christine Alexander
"Hannah was amazing and extremely helpful!"
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Krista Greeley

March 27, 2026

5  out of  5
rating by Krista Greeley
"Heather was super helpful with helping me get my documents in order. Very fast & kind"
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Nicholas Gnan

March 25, 2026

5  out of  5
rating by Nicholas Gnan
"State farm and the people at conneaut lake are amazing. Fast and helpfull. Hannah was amazing to deal with. And super informative. After usaa lied and jurked me around. Dealing with Hannah was a breath of freah air. Thank you Hannah. 100% recommend"
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John Snyder

March 19, 2026

5  out of  5
rating by John Snyder
"Heather was very friendly and informative on the phone and when I met her in person I felt like part of the family. He explained everything perfectly. I am impressed as to how courteous and professional she was. Sometimes people feel like a number but I didn't feel like that at all."
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nichelle rodgers

March 18, 2026

5  out of  5
rating by nichelle rodgers
"Always “Extra-Ordinary” Customer Service at Aaron Bussard’s office in Conneaut Lake, PA. I firmly believe in giving good reviews to people who are “caught in the act of doing something good”. I called the office at 9am this morning and left a message. Heather called me back within 15 minutes. She apologized for the delay. Lol She already had pulled up my file and was ready with the answers I needed. While on the phone, Heather took time to quickly explain the details and differences in our auto coverage and which items might need updated. Heather is very knowledgeable and communicated the “insurance vocabulary” for me to understand easily. My husband & I have been loyal State Farm customers for years. Whether we call, or just drop by the office, we always feel welcome by each staff member and never rushed. By the way, meeting at this office is a breeze. Extremely convenient off-street parking in front of the office. It is very easy to enter this building.The office is always spotless, and each person is neat and professional. Each agent wants to get to know us personally and to make sure that we are comfortable to ask them any questions that we might have. Sometimes, they assist in reducing items that can save money or have become out-dated. Other times, weak coverage areas are weighed before liability becomes an issue. It is invaluable to call this office and be able to speak with “hometown staff” who know us and sincerely want to look out for us. Thank you, everyone. Keep up the good work!"
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Frank Spirk

March 18, 2026

5  out of  5
rating by Frank Spirk
"Added a new vehicle with Heather. She was very efficient, fast and able to inform us of all the changes. A+ service!"
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Melanin Goddess 8 (13)

March 13, 2026

5  out of  5
rating by Melanin Goddess 8 (13)
"I really enjoy my service with Statefarm. I worked with Hannah & when I tell you she is awesome & amazing at what she do & her customer service is phenomenal. I am pleased that she helped get renters and car insurance at an affordable price. I highly recommend... No hesitation"
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Kelsi Patten

March 10, 2026

5  out of  5
rating by Kelsi Patten
"Switched my car insurance from Progressive to State Farm and am very happy with the service I've received so far. Hannah and Aaron have both been extremely friendly and helpful with all my questions and requests. I would recommend go anyone!"
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Adison Ruchlewicz

March 10, 2026

5  out of  5
rating by Adison Ruchlewicz
"Cerine is amazing to work with for all your insurance needs!! Very patient and knowledgeable:) (Willing to explain everything to me)10/10 recommend working with her."
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Carie Sharp

March 3, 2026

5  out of  5
rating by Carie Sharp
"What a great experience!!! It was nice to have an agent (Kevin Dodson) to take the time and go through our whole policy! After 28 years with USAA we left them and went with State Farm, better policy with better coverage at half the price! Thank you again for everything State Farm."
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Jim Campbell

March 2, 2026

5  out of  5
rating by Jim Campbell
"Hannah is extremely competent and knowledgeable in explaining all the aspect of our policies and very friendly. Even though we only talked on the phone and not in person, she seemed to have on a smile in our conversations! We are looking foreword to a long relationship with State Farm and having Hannah as our representative. Besides that, She has saved us serval hundred dollars per year over our previous company! Thank you Hannah!"